Medicare Advantage and the Saga of Scrutiny

The saga of increased scrutiny of Medicare Advantage plans continues to unfold.

UnitedHealthcare’s Suspension
CMS announced a suspension of one year for the UnitedHealthcare H5322 contract for not reaching the mandatory 85percent medical loss ratio (MLR). Plans must achieve that magic medical loss ratio on an annual basis. For those unfamiliar with the MLR, a designated amount of each premium dollar must go to either consumers’ medical claims or health improvement. Payers can easily go over this threshold, putting more premium dollars toward administration and health plan upkeep. Should this event happen, insurers must pay back the dollars to their consumers as a rebate; herein lies the challenge

UHC was required to reach an 85percent MLR for their Care Improvement Plus’s contract, with $0.85 of every premium dollar going toward beneficiaries’ health needs. Yet, over the last three years, UHC did not meet this requirement:

  • 71.3 percent for calendar year 2016,
  • 83.9 percent for CY 2017, and
  • 84.1 percent for CY 2018

As UnitedHealthcare’s Medicare contract H5322 through Care Improvement Plus failed to meet the MLR requirement for the third year in a row and, CMS issued a plan suspension for the year.

UHC is far from alone in facing a CMS reprimand, though they so far, the only plan that failed to meet the MLR this year. CMS has placed 13 sanctions so far this year, including the Care Improvement Plus South Central Insurance Company.

Whistleblower Lawsuits
Group Health Insurance (GHI) has the reputation of being one of the oldest and most respected nonprofit health insurance plans in the US. That reputation is now at issue. A whistleblower accused GHI of defrauding Medicare out of millions of dollars. The federal whistleblower case involves a former medical billing manager at GHI, who alleges the company sought to reverse financial losses in 2010 by claiming patients were sicker than they were, or by billing for medical conditions patients didn’t have. GHI then allegedly, retroactively, collected approximately $8 million from Medicare for 2010 services, per the suit.

Some eighteen cases have so far accused Medicare Advantage plans of engaging in potentially fraudulent actions, by exaggerating how sick their patients were. Kaiser pushed this agenda last month when they initiated a lawsuit against CMS to release dozens of audits that the agency says reveal hundreds of millions of dollars in overcharges by the Medicare Advantage health plans. The lawsuit was filed in U.S. District Court in San Francisco under the Freedom of Information Act, seeking copies of 90 government audits of Medicare Advantage health plans conducted for 2011, 2012 and 2013 that were never made public. CMS officials anticipated collecting some $650 million in overpayments from the audits.

The names of the several dozen health plans under scrutiny were disclosed though no other details. More recent announcements have named other insurers being sued, including Blue Cross of Northeastern New York out of Albany and HealthNow New York (Blue Cross Blue Shield of Western New York), Buffalo’s largest health plan. The latter is accused of overcharging school districts and the state and federal government by over $85 million.

Industry experts have identified these whistleblower cases as a tool for getting back overpayments. A majority of the cases remain pending in courts, with millions so far recovered. The question beckons: Have these Medicare Advantage plans rushed ahead too quickly with promising more than they can deliver?

The real response to the social determinants will take strategic and longstanding financial commitment by all, especially insurers. Follow this ongoing story, and the State of the Social Determinants, weekly on Monitor Monday.

Facebook
Twitter
LinkedIn

Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP

Ellen Fink-Samnick is an award-winning healthcare industry expert. She is the esteemed author of books, articles, white papers, and knowledge products. A subject matter expert on the Social Determinants of Health, her latest books, The Essential Guide to Interprofessional Ethics for Healthcare Case Management and Social Determinants of Health: Case Management’s Next Frontier (with foreword by Dr. Ronald Hirsch), are published through HCPro. She is a panelist on Monitor Mondays, frequent contributor to Talk Ten Tuesdays, and member of the RACmonitor Editorial Board.

Related Stories

H.R. 1 Impact on Coding

H.R. 1 Impact on Coding

H.R. 1 doesn’t directly rewrite ICD-10 or CPT, but it does change the environment in which you’re coding. The impact is mostly indirect – through

Read More

Leave a Reply

Please log in to your account to comment on this article.

Featured Webcasts

Sepsis Sequencing in Focus: From Documentation to Defensible Coding

Sepsis sequencing continues to challenge even experienced coding and CDI professionals, with evolving guidelines, documentation gaps, and payer scrutiny driving denials and data inconsistencies. In this webcast, Payal Sinha, MBA, RHIA, CCDS, CDIP, CCS, CCS-P, CCDS-O, CRC, CRCR, provides clear guideline-based strategies to accurately code sepsis, severe sepsis, and septic shock, assign POA indicators, clarify the relationship between infection and organ dysfunction, and align documentation across teams. Attendees will gain practical tools to strengthen audit defensibility, improve first-pass accuracy, support appeal success, reduce denials, and ensure accurate quality reporting, empowering organizations to achieve consistent, compliant sepsis coding outcomes.

March 26, 2026
I022426_SQUARE

Fracture Care Coding: Reduce Denials Through Accurate Coding, Sequencing, and Modifier Use

Expert presenters Kathy Pride, RHIT, CPC, CCS-P, CPMA, and Brandi Russell, RHIA, CCS, COC, CPMA, break down complex fracture care coding rules, walk through correct modifier application (-25, -57, 54, 55), and clarify sequencing for initial and subsequent encounters. Attendees will gain the practical knowledge needed to submit clean claims, ensure compliance, and stay one step ahead of payer audits in 2026.

February 24, 2026
Mastering Principal Diagnosis: Coding Precision, Medical Necessity, and Quality Impact

Mastering Principal Diagnosis: Coding Precision, Medical Necessity, and Quality Impact

Accurately determining the principal diagnosis is critical for compliant billing, appropriate reimbursement, and valid quality reporting — yet it remains one of the most subjective and error-prone areas in inpatient coding. In this expert-led session, Cheryl Ericson, RN, MS, CCDS, CDIP, demystifies the complexities of principal diagnosis assignment, bridging the gap between coding rules and clinical reality. Learn how to strengthen your organization’s coding accuracy, reduce denials, and ensure your documentation supports true medical necessity.

December 3, 2025

Proactive Denial Management: Data-Driven Strategies to Prevent Revenue Loss

Denials continue to delay reimbursement, increase administrative burden, and threaten financial stability across healthcare organizations. This essential webcast tackles the root causes—rising payer scrutiny, fragmented workflows, inconsistent documentation, and underused analytics—and offers proven, data-driven strategies to prevent and overturn denials. Attendees will gain practical tools to strengthen documentation and coding accuracy, engage clinicians effectively, and leverage predictive analytics and AI to identify risks before they impact revenue. Through real-world case examples and actionable guidance, this session empowers coding, CDI, and revenue cycle professionals to shift from reactive appeals to proactive denial prevention and revenue protection.

November 25, 2025

Trending News

Featured Webcasts

Mastering MDM for Accurate Professional Fee Coding

In this timely session, Stacey Shillito, CDIP, CPMA, CCS, CCS-P, CPEDC, COPC, breaks down the complexities of Medical Decision Making (MDM) documentation so providers can confidently capture the true complexity of their care. Attendees will learn practical, efficient strategies to ensure documentation aligns with current E/M guidelines, supports accurate coding, and reduces audit risk, all without adding to charting time.

March 31, 2026

The PEPPER Returns – Risk and Opportunity at Your Fingertips

Join Ronald Hirsch, MD, FACP, CHCQM for The PEPPER Returns – Risk and Opportunity at Your Fingertips, a practical webcast that demystifies the PEPPER and shows you how to turn complex claims data into actionable insights. Dr. Hirsch will explain how to interpret key measures, identify compliance risks, uncover missed revenue opportunities, and understand new updates in the PEPPER, all to help your organization stay ahead of audits and use this powerful data proactively.

March 19, 2026

Top 10 Audit Targets for 2026-2027 for Hospitals & Physicians: Protect Your Revenue

Stay ahead of the 2026-2027 audit surge with “Top 10 Audit Targets for 2026-2027 for Hospitals & Physicians: Protect Your Revenue,” a high-impact webcast led by Michael Calahan, PA, MBA. This concise session gives hospitals and physicians clear insight into the most likely federal audit targets, such as E/M services, split/shared and critical care, observation and admissions, device credits, and Two-Midnight Rule changes, and shows how to tighten documentation, coding, and internal processes to reduce denials, recoupments, and penalties. Attendees walk away with practical best practices to protect revenue, strengthen compliance, and better prepare their teams for inevitable audits.

January 29, 2026

AI in Claims Auditing: Turning Compliance Risks into Defensible Systems

As AI reshapes healthcare compliance, the risk of biased outputs and opaque decision-making grows. This webcast, led by Frank Cohen, delivers a practical Four-Pillar Governance Framework—Transparency, Accountability, Fairness, and Explainability—to help you govern AI-driven claim auditing with confidence. Learn how to identify and mitigate bias, implement robust human oversight, and document defensible AI review processes that regulators and auditors will accept. Discover concrete remedies, from rotation protocols to uncertainty scoring, and actionable steps to evaluate vendors before contracts are signed. In a regulatory landscape that moves faster than ever, gain the tools to stay compliant, defend your processes, and reduce liability while maintaining operational effectiveness.

January 13, 2026

Trending News

Happy National Doctor’s Day! Learn how to get a complimentary webcast on ‘Decoding Social Admissions’ as a token of our heartfelt appreciation! Click here to learn more →

CYBER WEEK IS HERE! Don’t miss your chance to get 20% off now until Dec. 1 with code CYBER25

CYBER WEEK IS HERE! Don’t miss your chance to get 20% off now until Dec. 2 with code CYBER24