Hospitals face growing challenges in measuring observation metrics due to inconsistencies in classification, payer policies, and benchmarking practices. Join Tiffany Ferguson, LMSW, CMAC, ACM, and Anuja Mohla, DO, FACP, MBA, ACPA-C, CHCQM-PHYADV as they provide critical insights into refining observation metrics. This webcast will address key issues affecting observation data integrity and offer strategies for improving consistency in reporting. You will learn how to define meaningful metrics, clarify commonly misinterpreted terms, and apply best practices for benchmarking, and gain actionable strategies to enhance observation data reliability, mitigate financial risk, and drive better decision-making.
$279.00
$279.00
Hospitals are facing increasing challenges with observation metrics due to inconsistencies in calculation methods, payer-driven classification differences, and benchmarking difficulties. Variations in payer policies, coding practices, and hospital procedures create significant discrepancies in how observation stays are categorized, making reliable comparisons nearly impossible. Differences in inpatient-only procedure rates, the number of bedded outpatients, and case mix further distort data, weakening the relevance of traditional observation metrics. Without a standardized approach, hospitals struggle to measure performance accurately, align with hospital expectations, and make informed operational decisions, underscoring the need for a shift toward outcome-based performance measures.
Join industry experts Tiffany Ferguson, LMSW, CMAC, ACM, and Anuja Mohla, DO, FACP, MBA, ACPA-C, CHCQM-PHYADV as they provide strategies for hospitals to refine their observation metrics. This webcast will present standardized metric definitions and best practices for classifying bedded outpatients, ensuring consistency in data reporting. You will learn how to identify inconsistencies, apply clear inclusion and exclusion criteria, and implement process improvements to enhance benchmarking accuracy. By gaining actionable insights, you can drive better decision-making and compliance while reducing financial risk.
Hospitals that fail to standardize observation metrics risk ongoing data inaccuracies, compliance challenges, and financial inefficiencies. This webcast will equip you with the knowledge to refine internal policies, improve data reliability, and align performance measures with evolving payer policies. Without these insights, your organization may struggle to navigate observation-related reimbursement and operational strategies effectively.
Physician Advisors, Hospital Executives, Case Management Leadership and staff, Utilization Review leadership and staff, Revenue cycle personnel
Learn more about webcast pricing and requirements →
Tiffany Ferguson is CEO of Phoenix Medical Management, Inc., the care management company. Tiffany serves on the ACPA Observation Subcommittee. Tiffany is a contributor to RACmonitor, Case Management Monthly, and commentator for Finally Friday. After practicing as a hospital social worker, she went on to serve as Director of Case Management and quickly assumed responsibilities in system level leadership roles for Health and Care Management and c-level responsibility for a large employed medical group. Tiffany received her MSW at UCLA. She is a licensed social worker, ACM, and CMAC certified.
Anuja Mohla is the Medical Director of Revenue Integrity and hospitalist at ChristianaCare in Newark, Delaware. She is a practicing hospitalist and board certified in Internal Medicine. A graduate of the Philadelphia College of Osteopathic Medicine, Dr. Mohla went on to complete her Internal Medicine residency at UMDNJ, New Jersey Medical School. She serves on the board of American College of Physician Advisors as the Chair of ACPA Observation Committee. She is a frequent speaker at the national level on the topics of Observation Services, Denial Management, Appeals, and Regulatory requirements. She is also an award-winning author of Children’s books on Indian heritage.
There are no continuing education credits (CEUs) for this product.
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| Product Categories | Webcasts |
| Specialties and Topics | Compliance, Patient Status |
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| Live Event Time | CT |
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