Lessons Learned on the Front Lines of COVID-19

As a wary nation emerges from lockdown, front-line healthcare workers know that an uncertain future remains ahead.

One of the most stressful things about the COVID-19 pandemic is how fast things are changing. Emergency medicine has always been a stressful career, and the nature of the work, combined with the weekend/night/holiday shifts, have created significant strain on my life and relationships over the years. It is also a job that puts you at risk for assault, injury, or even death. Over the years, I have had my life threatened by those distressed over an unexpected outcome, or the addicted, over an opioid prescription. During the 2009 swine flu pandemic, I thought I might die when I contracted it and had to see patients anyway due to short staffing, but I didn’t. To work in the ED during this pandemic, you accept that you are taking a real (albeit small) chance with your life. But I can’t recall seeing any other time in my career when things changed so fast.

Overall, my region has fared better than other regions of the country, and my native West Virginia is moving towards relaxing social distancing measures aligned with the data model from the University of Washington. In my clinical practice, I am seeing fewer COVID/suspected COVID patients than in previous weeks. I always focus on the suspected patients, because that is all you can say about them when they first come through your door. Testing has changed from a 5-7-day turnaround to a 24-hour turnaround where I have been working, and that has lifted the burden on how long you have to isolate someone in the hospital or quarantine them at home. In the first weeks of the pandemic, we thought that 90 percent of COVID-19 patients would have a fever, and to preserve PPE, I would save my solitary N-95 mask for febrile patients. Based on the Journal of the American Medical Association (JAMA) study from Northwell last week, only 30 percent of these patients present with fever. So I have changed my approach again, donning full PPE, all day, every day until it falls apart, and then I get a new mask from a secret stash that a colleague told me about. We are continuing to see true emergency cases and slightly higher volumes of behavioral health patients who are decompensating from our collective anxiety. In yet another change, we are starting to see more less-acute cases, as patients are either responding to messaging about  lifting restrictions or are suffering from over a month without primary care. I have seen a couple of cases that became surgical emergencies directly related to the delay of their elective cases.

I think we will continue to see things shift as we start to open things back up. We will see cases rise and fall in certain areas, and I am sure some states will go back to social distancing. Given the low association with fever, the number of asymptomatic carriers, and the estimated 10-fold more than those tested who are infected among us, I think that we will wax and wane with this for the next year. But to be clear, social distancing has worked. It has bought us time: time to learn about the disease, time to learn about what treatments work, and time to work on a vaccine. It has also given me time to see that, from a fatality rate, this first wave is going to be about three times as bad as the annual flu season. That is, until something else changes.

Facebook
Twitter
LinkedIn

Related Stories

Leave a Reply

Please log in to your account to comment on this article.

Featured Webcasts

Mastering OB GYN Coding Accuracy: Precision Coding for Compliance and Reimbursement

Gain clarity and confidence in OB‑GYN coding with this expert‑led webcast featuring Stacey Shillito, CDIP, CPMA, CCS, CCS‑P, CPEDC, COPC. You’ll learn how to apply global maternity package rules accurately, select the right CPT codes for procedures and visits, and identify documentation gaps that lead to denials. With practical guidance and real examples, this session helps you strengthen compliance, reduce audit risk, and ensure accurate reimbursement for women’s health services.

May 14, 2026

2026 ICD-10-CM/PCS Coding Clinic Update Webcast Series

Uncover essential coding insights with nationally recognized coding authority Kay Piper, RHIA, CDIP, CCS. Through ICD10monitor’s interactive, on‑demand webcast series, Kay walks you through the AHA’s 2026 ICD‑10‑CM/PCS Quarterly Coding Clinics, translating each update into practical, easy‑to‑apply guidance designed to sharpen precision, ensure compliance, and strengthen day‑to‑day decision‑making. Available shortly after each official release.

April 13, 2026

2026 ICD-10-CM/PCS Coding Clinic Update: Fourth Quarter

Uncover critical guidance on the ICD-10-CM/PCS code updates. Kay Piper reviews and explains ICD-10-CM/PCS coding guidelines in the AHA’s fourth quarter 2026 ICD-10-CM/PCS Coding Clinic in an easy to access on-demand webcast.

December 14, 2026

2026 ICD-10-CM/PCS Coding Clinic Update: Third Quarter

Uncover critical guidance on the ICD-10-CM/PCS code updates. Kay Piper reviews and explains ICD-10-CM/PCS coding guidelines in the AHA’s third quarter 2026 ICD-10-CM/PCS Coding Clinic in an easy to access on-demand webcast.

October 12, 2026

Trending News

Featured Webcasts

Compliance for the Inpatient Psychiatric Facility (IPF-PPS): Minimizing Federal Audit Findings by Strengthening Best Practices

Federal auditors are intensifying their focus on inpatient psychiatric facilities, using advanced data analytics to spotlight outliers and pursue high‑dollar repayments. In this high‑impact webcast, Michael Calahan, PA, MBA, Compliance Officer and V.P., Hospital & Physician Compliance, breaks down what regulators are really targeting in IPF-PPS admissions, documentation, treatment and discharge planning. Attendees will learn practical steps to tighten processes, avoid common audit triggers and protect reimbursement and reduce the risk of multimillion-dollar repayment demands.

April 9, 2026

Mastering MDM for Accurate Professional Fee Coding

In this timely session, Stacey Shillito, CDIP, CPMA, CCS, CCS-P, CPEDC, COPC, breaks down the complexities of Medical Decision Making (MDM) documentation so providers can confidently capture the true complexity of their care. Attendees will learn practical, efficient strategies to ensure documentation aligns with current E/M guidelines, supports accurate coding, and reduces audit risk, all without adding to charting time.

March 31, 2026

The PEPPER Returns – Risk and Opportunity at Your Fingertips

Join Ronald Hirsch, MD, FACP, CHCQM for The PEPPER Returns – Risk and Opportunity at Your Fingertips, a practical webcast that demystifies the PEPPER and shows you how to turn complex claims data into actionable insights. Dr. Hirsch will explain how to interpret key measures, identify compliance risks, uncover missed revenue opportunities, and understand new updates in the PEPPER, all to help your organization stay ahead of audits and use this powerful data proactively.

March 19, 2026

Top 10 Audit Targets for 2026-2027 for Hospitals & Physicians: Protect Your Revenue

Stay ahead of the 2026-2027 audit surge with “Top 10 Audit Targets for 2026-2027 for Hospitals & Physicians: Protect Your Revenue,” a high-impact webcast led by Michael Calahan, PA, MBA. This concise session gives hospitals and physicians clear insight into the most likely federal audit targets, such as E/M services, split/shared and critical care, observation and admissions, device credits, and Two-Midnight Rule changes, and shows how to tighten documentation, coding, and internal processes to reduce denials, recoupments, and penalties. Attendees walk away with practical best practices to protect revenue, strengthen compliance, and better prepare their teams for inevitable audits.

January 29, 2026

Trending News

Happy National Doctor’s Day! Learn how to get a complimentary webcast on ‘Decoding Social Admissions’ as a token of our heartfelt appreciation! Click here to learn more →

BLOOM INTO SAVINGS! Get 25% OFF during our spring sale through March 27. Use code SPRING26 at checkout to claim this offer.

CYBER WEEK IS HERE! Don’t miss your chance to get 20% off now until Dec. 1 with code CYBER25

CYBER WEEK IS HERE! Don’t miss your chance to get 20% off now until Dec. 2 with code CYBER24