Healthcare Presents Unique Challenges for Transgendered Populations

EDITOR’S NOTE: Monica Greene came to our attention during a Jan. 13, 2015 edition of ICD10monitor’s Talk Ten Tuesdays. The subject of that broadcast was gender identity disorder, prompted in part by the emerging national consciousness regarding the transgendered population. The LGBTQ community continues to make news, and recently, the American Health Information Management Association (AHIMA) published a practice brief encouraging providers to create a non-judgmental environment for LGBTQ patients. Chuck Buck conducted the following interview with Greene, a successful restaurateur in Dallas, Tex.

ICD10monitor: You transitioned nearly two decades ago. Today, when visiting with physicians, do you encounter patient information (handouts, flyers, posters, etc.) that speak to the heterosexual population and “traditional” families and not same-sex families?

Greene: The answer today is the same as 23 years ago, when I visited my first doctor after my transition. The answer is no.

ICD10monitor: Were you able (or are you still able) to list a preferred name and gender, along with your legal name and gender?

Greene: Yes. But for the record, I have never used my original male name under any of my doctors’ visits. I have always used my assigned name given to me by the state of Texas on Dec. 10, 2013: Monica Greene.

ICD10monitor: Traditional birth certificates can also pose a problem. The state of California recently revised its birth certificate legislation to be more inclusive of LGBTQ parents. Is this a problem for you?

Greene: This has never been an issue for me. Fortunately for me, I think I was the first person in Texas to have been granted the ability to change your name and sex designation at the same time. So I was able to secure a passport, driver’s license, Social Security number – all under my new assigned name and my female sex description in those documents.

ICD10monitor: In your situation today, are you finding that providers are more acceptable of your status than, perhaps, in the past?

Greene: I know that my experience as a transsexual perhaps is unusual. Throughout the years, my experience with doctors has always been a positive, “normal,” and responsible relationship. All the doctors I’ve dealt with in the past 23 years have been a sympathetic professional community. (They) always (are) anxious to learn about my personal experience and with that, to (perhaps) acquire some professional and personal knowledge to assist others.

ICD10monitor: Anything you’d like to add from a patient’s perspective?

Greene: I think that potential patients in transition of post-op visiting a doctor should be assertive, proud, and comfortable being who they are. Like any other segment of the community, they should understand that selecting a primary care doctor is an important step. And choosing the right specialist can span decades with that relationship.

In today’s world, many doctors understand the conundrum of our situation, and they seem to be more aware of us, our situation, and our unique medical needs.

Monica Greene     Monica Greene
Facebook
Twitter
LinkedIn

Chuck Buck

Chuck Buck is the publisher of RACmonitor and is the program host and executive producer of Monitor Monday.

Related Stories

Leave a Reply

Please log in to your account to comment on this article.

Featured Webcasts

Mastering Principal Diagnosis: Coding Precision, Medical Necessity, and Quality Impact

Mastering Principal Diagnosis: Coding Precision, Medical Necessity, and Quality Impact

Accurately determining the principal diagnosis is critical for compliant billing, appropriate reimbursement, and valid quality reporting — yet it remains one of the most subjective and error-prone areas in inpatient coding. In this expert-led session, Cheryl Ericson, RN, MS, CCDS, CDIP, demystifies the complexities of principal diagnosis assignment, bridging the gap between coding rules and clinical reality. Learn how to strengthen your organization’s coding accuracy, reduce denials, and ensure your documentation supports true medical necessity.

December 3, 2025

Proactive Denial Management: Data-Driven Strategies to Prevent Revenue Loss

Denials continue to delay reimbursement, increase administrative burden, and threaten financial stability across healthcare organizations. This essential webcast tackles the root causes—rising payer scrutiny, fragmented workflows, inconsistent documentation, and underused analytics—and offers proven, data-driven strategies to prevent and overturn denials. Attendees will gain practical tools to strengthen documentation and coding accuracy, engage clinicians effectively, and leverage predictive analytics and AI to identify risks before they impact revenue. Through real-world case examples and actionable guidance, this session empowers coding, CDI, and revenue cycle professionals to shift from reactive appeals to proactive denial prevention and revenue protection.

November 25, 2025
Sepsis: Bridging the Clinical Documentation and Coding Gap to Reduce Denials

Sepsis: Bridging the Clinical Documentation and Coding Gap to Reduce Denials

Sepsis remains one of the most frequently denied and contested diagnoses, creating costly revenue loss and compliance risks. In this webcast, Angela Comfort, DBA, MBA, RHIA, CDIP, CCS, CCS-P, provides practical, real-world strategies to align documentation with coding guidelines, reconcile Sepsis-2 and Sepsis-3 definitions, and apply compliant queries. You’ll learn how to identify and address documentation gaps, strengthen provider engagement, and defend diagnoses against payer scrutiny—equipping you to protect reimbursement, improve SOI/ROM capture, and reduce audit vulnerability in this high-risk area.

September 24, 2025

Trending News

Featured Webcasts

Surviving Federal Audits for Inpatient Rehab Facility Services

Surviving Federal Audits for Inpatient Rehab Facility Services

Federal auditors are zeroing in on Inpatient Rehabilitation Facility (IRF) and hospital rehab unit services, with OIG and CERT audits leading to millions in penalties—often due to documentation and administrative errors, not quality of care. Join compliance expert Michael Calahan, PA, MBA, to learn the five clinical “pillars” of IRF-PPS admissions, key documentation requirements, and real-life case lessons to help protect your revenue.

November 13, 2025
E/M Services Under Intensive Federal Scrutiny: Navigating Split/Shared, Incident-to & Critical Care Compliance in 2025-2026

E/M Services Under Intensive Federal Scrutiny: Navigating Split/Shared, Incident-to & Critical Care Compliance in 2025-2026

During this essential RACmonitor webcast Michael Calahan, PA, MBA Certified Compliance Officer, will clarify the rules, dispel common misconceptions, and equip you with practical strategies to code, document, and bill high-risk split/shared, incident-to & critical care E/M services with confidence. Don’t let audit risks or revenue losses catch your organization off guard — learn exactly what federal auditors are looking for and how to ensure your documentation and reporting stand up to scrutiny.

August 26, 2025

Trending News

Prepare for the 2025 CMS IPPS Final Rule with ICD10monitor’s IPPSPalooza! Click HERE to learn more

Get 15% OFF on all educational webcasts at ICD10monitor with code JULYFOURTH24 until July 4, 2024—start learning today!

CYBER WEEK IS HERE! Don’t miss your chance to get 20% off now until Dec. 1 with code CYBER25

CYBER WEEK IS HERE! Don’t miss your chance to get 20% off now until Dec. 2 with code CYBER24